Canadian Contractor

Steve Payne   

A client to give you nightmares? Check out this Request for Quotation

Canadian Contractor

We welcome your comments on whether you would try to work with this client

A Toronto area contractor (name withheld by request) who has a Customer Inquiry form on their website, received THIS message yesterday from a potential client.

They sent it to us, so we can get other contractors to comment. What do you think, folks? Would you try to work with this client or run as fast as you can?

We have DELETED all the areas that would violate the confidentiality of the client. Everything else is identical.

 

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Form Response Notification

The following form has been submitted from your website __________

01 Your Name = DELETED

02 Your Email Address = DELETED

03 Your Telephone = DELETED

04 Best Time to Call You = afternoon

05 Major Intersection of Project = DELETED

06 How Did You Hear About Us = internet

07 How Can I Help?

  1. I am interested in getting a free written estimate for renovations to my residential property in DELETED sub-district of Mississauga, Ontario.

2. While the work may start later (as per written renovation-contractor later), I want the estimate as soon as possible.

3. As advised by legal counsel (to avoid getting sued, IF the visitor slips-falls, etc., while on my property) BEFORE the contractor-renovator steps on my property (which commences at the driveway connected to the public sidewalk), to do an inspection (of required repairs to generate the currently accurate estimate), I require:

(a) the attached liability-waiver signed (a draft copy is attached, as LiabilityWaiverDraftApril2015.doc);

(b) a photocopy of the liability-waiver of the individual (that evidences that the individual has currently valid liability insurance coverage).

(c) (For security reasons), I shall meet the contractor at a public location, and after he has provided me the above-noted (satisfactory) paperwork, I shall take him to the property.

4. Some of the work that needs to be done includes –

(damages by seller-renter –

estimated in Nov2012 to be approximately $32800 (by a certified home inspector) –

Following is estimate of approx. cost of work that needs to be completed to provide adequate move in condition for said property:

Patch damaged drywall / ceiling and paint throughout the house – $ 5,000

Replace damaged ceramic flooring tiles and replace carpet – $ 6,000

Replace damaged doors – $800

Replace damaged light fixtures, switches & receptacles – $1,500

Replace damaged roof sheathing – $5,000

Replace damaged both kitchen cabinets and countertops – $9,000

Repair dryer and kitchen stove ducting – $300

Repair damage to basement entrance retaining wall – $2,000

Repair damaged downspout – $300

Replace damaged porch canopy – $500

Repair cracked glass in basement window – $20

Replace kitchen exhaust fans – $400

Replace damaged kitchen and shower faucets – $300

Replace bath tub – $500

Replace damaged appliances – $1000

Total – $32,800

Additionally, there appears to be other UNDISLOSED damages created by seller-renter, such as to plumbing – including leaking pipes (that were discovered later, and can be attributed to VOLUNATRY NON-disclosure by seller-renter), that were not discovered during the visual inspection by inspector, and were discovered later. I require these to be itemised too.

(b) other general wear and tear – for example, front porch re-construction

(c) other possible repair to make house ready to sell.

5) My email and voice-mail access may be limited.

Therefore, I suggest that you (both) email and voice-mail me.

Name: DELETED   Phone: DELETED

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15 Comments » for A client to give you nightmares? Check out this Request for Quotation
  1. Paul bremner says:

    Sounds like a grow op that was discovered when the renters moved out. Now he wants to renovate it without letting it be known so that it can be sold without disclosing it after the renos.

    I don’t give free estimates so I would decline.

  2. Ron says:

    Run, very fast, and don’t look back!!
    The writing is clearly on the wall – there’s an immediate sense of mistrust coming from the client that should set off the warning bells

  3. Dave Garside says:

    Run away…. as fast as you can !!!

  4. Mike Draper says:

    I would recommend that contractors stay very far away from a client like this. The biggest reason is that the homeowner has a price in mind for each and every aspect of this renovation and anybody who is higher than this will be dismissed before they even have the opportunity to explain why. This homeowner has made this a pricing exercise and it looks like lowest price will win. So if your key strategy for your company is not “To be the lowest price” then this is most likely a waste of time, time that could be better spent finding your idea client.

  5. I’d have no problem dealing with a client who was able to articulate thier needs this efficiently.

    And the supposition that it is a grow-op is not a fair one – I’ve seen numerous residences that were thoroughly trashed by renters to the point of requiring complete guts & refits to be lived in by anyone who has even basic standards. I’d go and see them first to ensure their needs are not illegal. Might make some good business out of the mess!

  6. Marten says:

    Do not touch this one, do not pass go and do not give a free estimate. First sign of problems is when they ask for a “free estimate”. Real people will just ask for an estimate. Guy does not trust anyone. Will never make him happy either.

  7. Ben Kuypers says:

    Just say no to dopes.

  8. Cory Kloos says:

    Leads come in all different shapes and sizes!

    Over the years I have met all sorts of people. The one thing I have learned from meeting so many different home owners, business owners, and decision makers is not to judge a book by its cover. Had I always done that, I would have missed out on what were some great opportunities, and great sales. Sometimes, people can come across as one thing (for so many reasons), but end up being something totally different. I never consider meeting someone new a waste of time, even if it turns out we are not a good fit for that person, or them for us.

    What I do believe is incredibly important is very clearly defining what types of project (both dollar size, and type) your company does. You cannot be all things to all people, nor can you make a profit doing that.

    Once you have established and defined your niche, responding to a lead such as this becomes very simple.

    My company (Macanta Design Build, Winnipeg, Manitoba) for example defines itself as “the transformation specialists”. We excel at large, complex renovations and additions requiring full service design build with a minimum dollar value.

    Because we have defined this, responding to a lead such as this becomes very simple and offers a fair explanation to the potential client. For example, I may have replied to this specific lead saying:

    “Thank you so much for taking the time to contact us. While I appreciate the opportunity to meet with you and discuss your project, our company does not complete projects similar to what you have described. Our minimum project size is typically X, and some examples of what we normally complete include Y. Can I help by passing your name and number on to another contractor that is able to take on this type of work?”

    I have found that people are often ecstatic that we offer to help by putting them in touch with somebody else, and on a few occasions we have received very good qualified leads in the form of a referral just for being polite and helpful.

    Cory Kloos
    Macanta Design Build Inc
    Winnipeg, MB

  9. Bruce Woitas says:

    I would reply, that do to my current work load I would not be able to give him an estimate.

  10. Robert Costantin says:

    Dear Sir / Madame, Pursuant to your request for the most insanely, difficult estimate ever demanded by someone other than a lawyer, I respectfully decline. During the consult with our Company lawyer he notes that there is a high probability that this contract will wind up in court , and knowing that the current Lien Law system does not work …… we are screwed , Thank you in advance but I just didn’t fall of the boat
    Fool Me Once, Shame On You …. Fool Me Twice Shame On Me General Contractors Ltd.

  11. Phil Peters says:

    Wouldn’t touch it with a ten foot pole. Alarms: #1….”interested in”…”free estimate” (contractor’s time is valuable). #2…”work may start later”….”I want estimate ASAP” (who’s already taken charge here). #3….”legal counsel” (I got a lawyer engaged already so watch your step)…..”avoid getting sued”…..”before contractor steps on MY PROPERTY”……”I require..attached liability waiver”…”meet the contractor (first) at a public location” (when he has or she has passed my suspicious grueling – my interpretation)…”I shall then take him/her to the property”. These are not just red flags. The whole discourse screams, DANGER, KEEP BACK, YOU COULD GET HURT.
    I would most certainly respectfully inform this person that my company is not able to quote his job, but thanks for the offer (you usually get back what you put out(be nice)…like don’t spit into the wind).
    Every time through the years I went against my gut feeling as alarms were going off it didn’t end up pretty. When work is a bit short one can be tempted to tempt fate only to get pummeled with a repeat life lesson.

  12. Joe says:

    Hi client will never be happy = you ll never get paid for what you’ve finished

    Send mike Holmes and have her pay full retail price,
    Maybe he can make a new show

    Drama Reno in t.o.

  13. Don Harrison says:

    RUN don’t walk away, to meet in a public space, sign a legal form, really!!!! for a demanded FREE estimate. This guy has issues and you can’t help.

  14. Noel Murphy says:

    I’M running already and I am not bidding on the Job, this is prospectively, “the client from hell”.
    I am a property inspector (CPI) and a former renovating contractor.

  15. Eric Elford says:

    Because this request is brash, idiotic, and under informed, I would assume it would scare away 95% of other contractors. Therefore I would send a single, short, well articulated letter outlining their incorrect assumptions and pricing and agree to briefly meet them to see if they are prepared to deal reasonably, and get their act lined up with reality. If they refuse or handle themselves with intolerable attitude, then they are going to only end up hurting themselves further. Good contractors are part of the Solution, not a part of the problem!

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