"We had a case where the homeowner was a contractor and hired us to repair his wet basement. They were to finish capping the windows themselves and regrade the property after their work was completed. Needless to say, the windows never got recapped and our membrane was ripped - by them... Then, they slandered our company on the internet!"
January 10, 2014 by Steve Payne
On Wednesday we asked for your “Customers from Hell” stories.
Here’s a good one from DiggerDan, a wet basement repair specialist.
“Mike Holmes opens the eyes to a lot of trash work, but one must remember some customers/homeowners want a Jaguar for the price of a Chevette. Contractors need to be aware of homeowners deliberately trying to scam the contractor and get work done for free! Even worse is homeowners wanting to save money and then tamper with the contractor’s work.
We had a case where the homeowner was a contractor and hired us to repair his wet basement. This individual was to finish capping his windows and regrade his property after his work was completed. Needless to say, the windows never got recapped and our membrane was ripped (by them). Then they made an absolute mess of the property with garbage from their renovations.
The homeowner never once contacted us about having concerns and was very happy with our work after we left. Then, on the internet we find that this same individual is slandering our company and advertising wet basement repairs!
Why not have a TV show on how to protect contractors from devious customers? We have been in business since 1982 and have thousands of happy customers. Thank God for those for whom we have saved thousands of dollars and are very happy. We love solving peoples’ wet basement issues while saving them money, if possible. Do your homework! Not all contractors or homeowners are bad… John 3:16.”
Can you beat this horror story? If you can, please post below or email your story to me (firstname.lastname@example.org). We will give a prize of a Milwaukee FUEL Tool for the “best” (worst!) story.