Steve Heidebrecht posted this in reply to an article we published on Oct. 30 about your crew potentially damaging your reputation.
“You have to be careful with referrals. A while ago I referred a subcontractor to one of my clients. The customer got a couple of other quotes and found out my guy was the most expensive by far. I don’t know if my guy was right and the others quoted too low, but the fact remains is that now I look like the bad guy for my sub contractors.
I took all the risk just to refer someone. I can only imagine if the guy had done the job incorrectly – or took the deposit and ran. How much worse would I have looked?
Unless I trust the guy 100 per cent I now tell my clients that are looking for a subcontractor referral that my guys are really busy and I don’t think they would be available. Or I tell them this guy will be more money but he does really good work. Just to cover me in case his quote is higher.