Magazine for professional home renovators.

Tell us your “Customer From Hell” story and you could win a power tool

In the next print issue of Canadian Contractor we are going to run your comments about “Customers From Hell.”

Having been to hell with

(1) A deadbeat

(2) A psychopath

(3) A control freak

(4) A drama queen

(5) A nutbar

(6) A bully

(7) A know-it-all

(8) A lawyer (surely the worst of all Customers From Hell)…

… at least you can win a power tool for submitting the most horrifying tale. You don’t have to write a long essay. Just tell us what this particular customer did to p*** you off, what type of job it was, and how you solved the problem. Or didn’t. Rob and I will judge the “best” (“worst”) story and send you a cool new FUEL power tool from Milwaukee.

You can either post them below (PLEASE DO NOT INCLUDE THE CUSTOMER’S NAME, TO AVOID LIBEL) or email them to me: spayne@canadiancontractor.ca

Posted by
Steve Payne is the editor of Canadian Contractor magazine
5 total comments on this postSubmit yours
  1. I sold a house to a person 20 years ago and never heard any complains now I have to defend a third party claim because a lady fel off the step from house to garage, I hace retierd from building. where is the statu of limitation?

    • Steve Payne

      The law seems to be that the liability period begins at the “discoverability” point, i.e., when the construction error, if there was one, was discoverable. An outer limit of 15 years exists, the following document says, is the error was discoverable. So, was there a construction workmanship or code error, and was it discoverable within the first five years your client owned the home. This from a non-lawyer. But read for yourself here:
      http://www.internationallawoffice.com/newsletters/detail.aspx?g=32fe3896-bf06-4242-b65e-3b7ac8e0340f

  2. As a general contractor in Quebec we find the there seem to be no justice with the civil courts in the Quebec. We had a claim againt a client because she did not pay us the balance of our money.Wehave taken legal proccedings but it took some time before it was to go to court for trial. In a court of law you must provide proof not hersay but we lost this case because I was not able to plead in French. The client hired a architect 95 years old and he had no proof or documents to back up is testomony so judge accepted the verble testomony with out written proof only hersay,
    If you don’t have a French name in Quebec and you have speaking judge that asks the first question do yo speak French and if you don’t your court case is lost.
    That is a big problem in Quebec

    The work we have done was perfect as our company has 50 years of construction experience and the client did not have the balance of the money so they paid this old achitect $500.00 so save $55.000 still owning.

  3. Your problemwith your project is that you did not contract a turnkey project.
    I have a son in Toronto that has a construction company and he is very honest and I one that trained my two sons one in Toronto one in Montreal.
    If need advice or knowning people in Montreal we are able to handle there project on a turnkey bases.

  4. In the 70s as an apprentice, a room mates brother asked if I would wire up his new furnace humidifier I agreed and showed up after work the next day. His wife insisted I have supper. Spare ribs in a black sauce were served. She forgot napkins so quickly fetched a roll of toilet paper !!! After supper I went to the basement to find that the humidifier was still in the box, the furnace was surrounded with dirty laundry. I began the installation , the husband came down the stairs and ask me to watch their two kids while him and his wife went to an Amway meeting ( I was pissed ) I finished the humidifier in a couple of hours then waited with two unruly kids till 11:00 pm . When they arrived home I stormed out.That night around 3:00 am my guts began to boil and for the next few hours Montezuma had his revenge ! I missed work the next day losing a days wages. The guy never did pay me.

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