Building trust through online reviews

Building Trust Through Online Reviews

1. Have a PLACE for online reviews to collect. (Tip: HomeStars is a great place!)
2. Encourage your customers to post reviews
3. Have PHOTOS!
4. Do your best work every single time
5. If you get a negative review, don’t panic but DO make sure you do two things… ONE: Respond to the complaint online as soon as possible (“We are sorry to hear you have some complaints with… We will contact you immediately to seek a resolution…” etc.). TWO: After you have “made it right,” encourage the customer to update their review indicating that they were now fully satisfied with your work.
6. Review the homeowner/client!