Canadian Contractor

I asked a client to put their refusal to let me fix an electrical issue in writing. They changed their mind.

"Once asked to sign a letter acknowledging the repair was declined by them, they changed their mind."


January 15, 2016
By Steve Payne

One of our recent “What Would You Do?” business cases was called The Permitless Rich Kid.  We talked about what to do when your homeowner wants you to go ahead with significant work without permits. (We are not talking about minor stuff. This case study involved a full-on major rebuild of a blue chip mansion.)

Jim Baird, First Place Renovations, Ottawa, wrote a nice little post explaining the power of asking for an Indemnifying Letter.

Here it is…

“It’s possible being asked to sign a letter indemnifying the contractor from liability may cause the homeowner to realize the benefits of having a permit. I used this method years ago when I came across a concerning electrical issue a client felt there was no need to correct. Once asked to sign a letter acknowledging the repair was declined by them, they changed their mind.”

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