Rob Blackstien
Contractor facing murder charges
Canadian ContractorNot the recommended way to deal with a disgruntled customer
A Florida-based contractor is facing murder charges after the body of one of his customers was discovered in a landfill in Georgia.
Apparently, the 65-year-woman hired the contractor, but when he didn’t finish the work, she demanded a refund. In October, she went missing.
While this represents the most extreme — and wholeheartedly least recommended — course of action for dealing with a disgruntled customer, nonetheless, it does raise the question: what’s your strategy when faced with an irate customer? We’d love to hear an example or two.
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Well, as a contractor you have to live up to your end of the deal. Everything should be on paper, the material that you’ll be using, what all will be done, and the length of time that in should take. Probably the best thing to do with big jobs is have two witnesses to be present and everyone signs the contract.
Not that for sure. I try to do what I can to make them happy enough so I can walk away holding my head up. Sometimes takes a bit of magic though.