IKO launches new Warranty Portal to streamline and expedite customer experience

Image courtesy of IKO.

IKO a roofing, waterproofing and insulation industries for residential and commercial markets has launch Warranty Portal. Designed to simplify and expedite the warranty process for commercial customers across the U.S. and Canada, the new portal offers a transparent and streamlined experience.

Available in both English and French, the Warranty Portal provides IKO Approved Applicator Program (IAAP) contractors with a user-friendly interface that allows them to easily submit warranty information online, track the progress of their submissions and receive timely updates, keeping them informed at every step.

“We’re thrilled to introduce the Warranty Portal as a key part of our commitment to improving customer service,” said Derek Fee, warranty services manager at IKO North America.

The Warranty Portal is designed with user convenience in mind. Customers can now:

• Access Real-Time Updates: Receive notifications about the status of their warranty, including messages, drafts, under review, approved and in-progress stages.
• Save and Continue: Begin the warranty process and save their progress if all information is not available, allowing them to return and complete it at their convenience. The platform’s color-coded system enhances ease of use and navigation.
• Edit During Review: Request to make changes to their submissions even while under review, ensuring accuracy and completeness.