John Bleasby
We have a winner!
Canadian ContractorStephen Graydanus wins a DeWalt 20V cordless power wrench!
There were so many great responses to last month’s contractor dilemma…A situation where the use of locker room language by Chuck’s site crew so shocked clients Bill & Sarah Perkins when they made an unscheduled weekend visit to the work site, they wanted the entire crew fired and replaced.
Congratulations to Stephen Graydanus of Menno S. Martin Contractor Limited. of St. Jacob’s Ontario for his winning resolution.
Stephen wins a DeWalt 20V MAX cordless power wrench!
We thank all those who entered. While the vast majority of entrants felt that reconciliation was better than confrontation, Stephen’s resolution was selected because of his many well-considered points. These included Chuck using his established rapport with the Perkins to explain face-to-face the risks and costs associated with changing crews or leaving the job site entirely with winter closing in. Chuck should be particularly motivated to reconcile due to the risk to Chuck’s reputation, plus the financial perils of attempting to collect partial payment for an abandoned project.
Most importantly, Stephen pointed out that this incident would be a very important lesson for his crew regarding “how important it is to be presentable at all times to the client (and others)”, and that failure to be more professional could cost them their jobs. Stephen further suggested that Chuck should actively monitor his crew’s behavior for professionalism. Other excellent proposals suggested that introducing the crew to the client should be part of a regular protocol when starting a job, so that everyone has a chance to meet and better understand each other.
A new contest is coming!
Our next ‘What would you do?’ contractor dilemma will be posted on-line in a couple of weeks. Stay tuned, enter, and be eligible to win another great prize from DeWalt.
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