Clients who want to "pitch in": God help us all
“Even with zero construction experience, you can still swing a sledgehammer,” a famous Canadian publication once advised it’s readers in an article called “9 Things Your Renovator Won’t Tell You.” The tenth thing he won’t tell you is that you are a moron.
Coaches' Corner VIDEO: Solving problems with the homeowner, Part 1
In our latest Coaches Corner video (here), Mike Draper…
Is Toronto's condo construction due for a downturn?
According to some experts, the current condo building boom…
Six home improvements your customers are being warned away from
Swimming pools, overbuilding, over-landscaping the property, overly high-end upgrades, wall-to-wall carpeting and “invisible improvements” may not pay off when your client sells their property, according to this article.
CRA targets the underground economy: Pilot project compares building permit applications to declared income
The Canada Revenue Agency is moving from high value targets like off shore accounts and big business tax evasion to middle class Canada to find uncollected tax dollars
Post of the week: More disturbing facts from Joe Greps on the Ontario College of Trades
The Ontario Ministry of Labour very definitely was in the business of checking contractors’ credentials, Greps says. And, no, the Ontario College of Trades does not currently have the funding to do all of the things it says it is going to do.
Most-viewed story of the month: The Burnt Deck Incident
The Burnt Deck Incident was a story covered by Global News in Edmonton, in which a contractor managed to build the stairs of a client’s deck right next to her fireplace vent. Ouch. But it was how they dealt with (or refused to deal with) the complaint that has kept the issue smouldering.
Further thoughts on protecting your reputation, online and on the jobsite
Building a business is not rocket science, it’s about having an idea and seeing it through with integrity.
Bug-free building with Mozi-Q pills
The black flies were noticeable and biting and I let them have their way with me, unprotected, for an hour, just to get a sense of how thick and hungry they were. About 20 minutes after chewing a Mozi-Q, the only flies still around me stayed a safe distance away, with just the occasional bump into my face or ear.
BILD raises $36,000 for Habitat for Humanity in Toronto
BILD has raised more than $570,000 for the shelter charity since 2003
Extreme home accessibility makeover
John McLellan, a very well respected contractor in the Durham, ON region, is donating the services of one of his crews to help provide a $30,000 home accessibility renovation for the loved ones of a family in need
How not to handle a complaint from a customer: The burnt deck incident
An Edmonton contractor has received terrible publicity from a client who complained that he built the stairs to her deck within 2-inches of her fireplace vent, resulting in burnt stairs. Instead of just fixing the problem, the contractor allegedly insisted that the customer agree to take down a negative online review of the situation.
Managing your online reputation: VIDEO interview Part 2 with Brian Sharwood, HomeStars
You are online whether you want to be or not. You need to manage what is being said about you and your company.
Getting tough on unregistered renovators in New Jersey
Canadian business owners generally face more regulation and paperwork than their counterparts south of the border. But not when it comes to home renovations as regulated by the state of New Jersey. Today, eight home repair contractors were busted for doing post-Hurricane Sandy repair work without state licenses.
How to manage your online reputation: Interview with Brian Sharwood, HomeStars
It’s a listing you never asked for and don’t want and there are bad reviews from angry customers attached. What can you do? HomeStars president Brian Sharwood tells us why the listing is there and how to protect your reputation.
Canada wins gold at World Skills 2013: "The Olympics of the Skilled Trades"
Canada is now, officially, a world beater in hockey, curling, refrigeration and heating.
Readers' Post of the Week: The Ontario College of Trades reminds him of "Florida and cheap land"
Reader Joe Kreps not impressed after doing the math on recent claims by the Ontario College of Trades
How to build relationships with your renovation customers
By Mark Harari, Remodelers Advantage One of the best…