Canadian Contractor

Plumbing supply manager goes the extra mile


September 7, 2021
By Patrick Flannery
Connor McCormack of Emco in Squamish, B.C., has gained a customer for life with his act of amazing generosity.
My name is Robert Szachury. I’m writing this as a feel-good piece kind of. I had a situation with one of my wholesalers that I’ve been dealing with for two decades plus. We had a issue with a quite expensive product and the manager Connor McCormack went above and beyond to save the day. This is a warranty issue with a company that was declined. The manager of the wholesale Emco in Squamish (McCormack) voluntarily said that he would pay for half of the product. It was not his fault, nothing to do with him, really that he didn’t have to. I’ve already talk to the president of Emco Rick Fathom and conveyed my sincere appreciation for this magnanimous generosity. The reason I’m writing the letter is the fact that someone is willing to literally take money out of their own pocket with integrity to cover an issue that’s not there is the point. I just speaks to a level of integrity that you don’t see in business that often these days. And I’m not talking about a coffee card for $100 , I’m talking thousands.
Anyway in closing just wanted to tell you that in business there are still people with a phenomenal amount of integrity and the chess I almost cry thinking about the logistics behind this whole scenario hey it’s gonna be a story in there somewhere thank you I appreciate it.
Sincerely Robert Szachury
Turbo plumbing and heating
Pemberton BC

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