Canadian Contractor

Robert Koci   

Coaches' Corner VIDEO: Solving problems with the homeowner, Part 1

Canadian Contractor Marketing & Sales

In our latest Coaches Corner video (here), Mike Draper of chats with Rob Koci, associate publisher of Canadian Contractor.

This week’s topic: How to get to the REAL root of any problems you may be having with homeowners during the peak of the renovation season. Many contractors are working 12 to 14 days right now, sometimes 7 days a week. Tempers can flare, communication can breakdown.

As Mike and Rob discuss, the key to solving problems with the homeowner is to find out what is really bugging them. It’s not always the first thing they bring up!



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