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Eco Life owner stands by his record

“No one complains about my workmanship. No one complains about my prices,” says controversial Sudbury contractor


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April 18, 2019 by John Bleasby

Eco Life Home Improvement Inc. owner David Murray of Sudbury, ON, has challenged claims made by customers suggesting he has treated them badly by taking deposits or payments in full and not doing the work.

Murray spoke to Canadian Contractor this week. He admitted that many window and door installations he had booked under the now-cancelled GreenOn energy rebate program fell behind schedule. Ontario’s GreenOn program was launched by the former Liberal government in December 2017. Many contractors scrambled to be approved under the program, which offered generous rebates to homeowners for energy reduction projects that included new windows and doors. GreenOn was cancelled in June 2018, only two weeks after Doug Ford’s Conservative government was elected. The deadline for GreenOn project completion was extended to October 31, and to November 30 for contractors to file rebate paperwork.

Eco Life Home Improvements owner David Murray
(photo courtesy of Matt Durnan/sudbury.com)

Bureaucracy, heavy demand, and rain are to blame, Murray says
Murray told Canadian Contractor there were delays to his GreenOn start-up beyond his control. “They lost my application five or six times.” He also admitted that he may have back-dated contracts, but for good reason. “It was to try to make sure that customers got the grant money. I didn’t want them to lose out on the opportunity. I might have been wrong, but my intentions were sincere and good.” He also maintains that the clients were aware of the reasoning behind the back-dating.

There were also problems with his workers, Murray said. “I had issues with installers. Some of my guys were getting advances on their work and then weren’t showing up. And the clock was ticking. The deadline was coming. Those are the things that were putting me behind the 8-ball. I only had a certain number of guys certified to do windows. By August [2017] I had lost four or five top guys.”

In an interview published on April 15 in sudbury.com, Murray also said that heavy rain the previous summer had created a backlog of work going into the spring of 2018. Those delayed jobs, he said, included work on garages, roofs and additions. Murray also said that his orders for windows and doors under GreenOn took much longer to process due to heavy demand across the province. “It’s all GreenOn that caused this,” he told sudbury.com. “I’ve done great work. The complaints aren’t about the work or my prices.  It’s about the length of time for the jobs, and taking deposits.”

The GreenOn offices have long been closed, therefore Canadian Contractor has not been able to confirm the lost application claim made by Murray. However, a review of weather data from the summer of 2017 does not appear to support Murray’s claims of exceptional precipitation levels.

Eco Life continues to operate out its Notre Dame Avenue office in Sudbury

A history of court judgments back to 2005
Past customers of Eco Life say that many complaints and court actions against the company in fact predate the GreenOn program. Murray declined to speak on the record about the past history of his previous company, Prestige Home Centre, although he did not deny there had been judgments against that company, adding that he had closed Prestige in 2010. “I did not go bankrupt.” However, he denied there have been any judgments against Eco Life Home Improvements.

Nevertheless, Canadian Contractor has obtained a list of over ten Court judgments against Eco Life and Murray between 2013 and 2017. Under his previous company, Prestige Home Centre, there are more than a dozen more, going back to 2005.

Although the allegations made lately by customers have not yet been proven in court, Eco Life and Murray together face as many as 24 upcoming Small Claims actions. As previously reported, the Criminal Fraud Investigation Unit of the Greater Sudbury Police Services is conducting an ongoing investigation into Murray’s activities, with several cases already before the Crown for consideration. Murray says he welcomes this investigation: “That’s their job. Let them do their job.”

Local MPP France Gélinas has had two direct meetings with Government and Consumer Affairs Minister Bill Walker concerning at least nine individual complaints brought to the Ontario Consumer Protection Office. Eco Life’s business license has been revoked by the City of Sudbury, and business associations including the Better Business Bureau have revoked Eco Life’s accreditation or membership.

Murray will have an opportunity to defend himself and his company in Court this spring. In the meantime, the lights are still ‘on’ at his 850 Notre Dame Avenue office in Sudbury, and he continues to post regularly on the company Facebook page. “My intention is to finish the jobs,” he said. “But I have to have the opportunity. No one complains about my workmanship. No one complains about my prices. I’m a pro, I’m honest, and I’m knowledgeable. Everything I try to do is transparent.”

Got feedback? Make your opinion count by using the comment section below,
or by sending an email to:
JBleasby@canadiancontractor.ca

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4 Comments » for Eco Life owner stands by his record
  1. Carol Breau says:

    We hired him back in 2007 when he ran Prestige Home Centre. We won in Superior Court. He was in debt with Falcon Builders for over $100,000.00. And Home Hardware, not sure regarding the amount he owed. With that, our lawyer had informed us that he had gone bankrupt.
    The GreenOn Program was not implemented back when we hired him. We wonder what his excuse was for not completing the work, and continuously ask us for more money. We could write a book on our nightmare experience with David Murray. We have stories to tell!

  2. Angela says:

    This is a crock of s***. I personally complain about his prices the money that he is grounded for my parents for the job that he did not complete properly. In addition he continuously blames my father for something we hired him to do to fix 20 years of not leaking and after one week he completed his job our roof was leaking.

    As for the rain you might want to check your sources before you print something because that’s summer was rather beautiful yes it rained but not to intent of what he is claiming.

    Nothing but lies come from this man and I will tell it to his face and anybody else that tries to tell me differently.

    And then constantly changes the name of his company and then switches it to his owners yes very honorable because I’m pretty sure most companies keep their name as long as they can because there’s honor in it they work for their names they don’t want to change them.

    • Going Down To Murray Town! says:

      The writer expertly added links throughout the article to show that what was being said was untruthful. If you click on the weather link, it’s blue skies and clear sailing. Either way, neither hail, no sleet, nor rain, nor snow will keep Murray from coming up with reasons why he shafted half of Sudbury. A conman will always have something or someone to blame. Next, it was because it was too sunny, and those darn windows are just so reflective!

  3. Eric says:

    I personally know of a few people that were screwed over by him. He’s now trying to blame it on the cancellation of the GreenON program when truth of the matter is, he’s had issues long before this! Look up his prior business Prestige home! Same BS with shotty workmanship and unfinished jobs. This guy should he on that reality show “Catch a Contractor”. He’s the one that is giving a bad name to contractors who are honest and do good work.

    https://prestige-home-center.pissedconsumer.com/review.html